Contact Us

Our Offline Stores

Office Time: 9 AM - 6 PM

Office Address

Email: info@bdsafemart.com
Call Us: 01771-763609
Address: Kulshi, Mirpur, Dhaka

WhatsApp

Live Chat: 01771-763609

Get in Touch

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Frequently Asked Questions

What products does BDsafemart sell?

BDsafemart is an online store for electrical, fire safety, industrial safety, safety shoes, tools, hardware, and other industrial products. We serve customers looking for products for homes, offices, factories, construction sites, workshops, and industrial workplaces.

Do you deliver products across Bangladesh?

Yes. We provide delivery across Bangladesh, subject to product availability and courier service coverage in your location.

How can I place an order?

You can place an order directly through our website:

  1. Select your desired product.
  2. Add it to your cart.
  3. Proceed to checkout.
  4. Enter your delivery information.
  5. Select your preferred payment method.
  6. Confirm your order.

Our team may contact you to verify your order when necessary.

What payment methods do you accept?

Depending on availability, BDsafemart may offer:

  • Cash on Delivery (COD)
  • bKash
  • Nagad
  • Rocket
  • Bank Transfer
  • Online/Card Payment

Available payment options will be displayed during checkout or communicated by our support team.

How long does delivery take?

Delivery time depends on your location, product availability, courier service, and other circumstances.

The estimated delivery time will be communicated during or after order confirmation.

Can I cancel my order?

Yes, you can request cancellation before your order is shipped.

Once an order has been dispatched, cancellation may not be possible. Please contact us as soon as possible if you want to cancel an order.

Can I return a product?

A product may be eligible for return or replacement if you receive a wrong, damaged, defective, or incomplete product, subject to our Refund & Returns Policy.

Please contact us as soon as possible after receiving the product.

What should I do if I receive a damaged or wrong product?

Please contact BDsafemart and provide:

  • Order number
  • Product name
  • Description of the problem
  • Clear photos or video of the product and packaging

For damaged packages, we recommend checking the product when receiving the delivery and reporting visible damage immediately.